Are your boots 100% vegan?
Yes, they are! The new technology vegan materials are made without any aniamal derviated components. The vegan leather is breathable and solvent-free. We source all materials in Italy.
What are the New Orchard shoes made of?
All our shoes are 100% vegan. Depending on selected model, they are made of several types of vegan leather. The winter boots are additionally lined with a banana waste and a breathable faux fur. You may check a detailed information about materials on the product card of the selected shoe model. If you have more specific question, please contact us directly using the contact form
Can I wear your shoes barefoot?
Yes! This is absolutely safe to wear our shoes without socks. The materials we use for production of the shoes are solvent-free and breathable. The insole is removable and can be washed in the washing machine at 30 degrees on a gentle cycle, air dry only.
Where are New Orchard shoes produced?
New Orchard shoes are produced in Italy, in the Marche region. We manufacture them in a small factory, where most of the production process is done by hand. For more information about production process, please click here
How can I check my size?
You can check your size looking at our size chart
. The boots stretch by a few mililiters after some days of wearimg, no more. If you still have any doubts, please get in touch with us and we will do our best to advise you and find the perfect size.
How do I clean my shoes?
To clean the vegan leathers, gently wipe them using a damp cloth, being careful not to rub too much. We do not advise using any cleaning products, such as soap, polishing or other treatments that may cause damage.
The insole can be washed in a washing machine at 30 degrees on a gentle cycle, air dry only.
How do I care of my shoes?
We recommend to clean New Orchard shoes with a damp cloth. We also recommend to use a waterproof repellent at least once per month.
Can New Orchard shoes be washed in a washing machine?
No, we do not recommend it. You may however wash the insole in the washing machine with 30 degrees on a gentle cycle, air dry only.
Are New Orchard shoes waterproof?
Our shoes stay up waterproof in the rain and snow for to 2.5 hours. To maintain this effect, we recommend using a waterproof repellent at least once per every month.
Can I wear New Orchard shoes in snow?
Yes, you can wear New Orchard boots in the snow without fear that your feet get wet or cold. Our boots stay up to 2.5 hours waterproof in the snow. For better protection, we recommend using a waterproof repellent at least once per month. We do not recommend wearing New Orchard shoes on the ice and slippery surfaces. The sole is not anti-slip.
Do you provide warranty on your products?
Yes, we provide one-year warranty on our boots, assuming they have been used and taken care of according to our recommendations. We do not take responsibility for stains or another defects that were caused by the user by inappropriate usage.
I have an issue with my New Orchard shoes. What should I do?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.If you have purchased New Orchard product from a retailer, please return directly to the retailer from which you purchased your footwear. If you have purchased your footwear online at www.theneworchard.com, please contact our customer service team here